:root{--navy:#1b2b5e;--navy-deep:#131f45;--gold:#c9a84c;--gold-light:#e4ce8c;--cream:#faf7f1;--charcoal:#232b3d;--sage:#7a9b7e;--sage-light:#e8f0e6;--line:#e4ddd0;--shadow:0 8px 30px #131f4514;--text:#1a202c;--text-secondary:#5b6478}*{box-sizing:border-box;margin:0;padding:0}html{-webkit-text-size-adjust:100%}body{color:var(--text);background:var(--cream);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:16px;line-height:1.65}h1,h2,h3,h4{color:var(--navy);font-family:Fraunces,Georgia,serif;font-weight:600;line-height:1.15}a{color:var(--navy);text-decoration:none}.container{max-width:1180px;margin:0 auto;padding:0 24px}.app-sidebar{color:#fff;z-index:60;background:#131f45;width:248px;padding:20px 14px 28px;position:fixed;top:0;bottom:0;left:0;overflow-y:auto}.app-sidebar-brand{flex-direction:column;gap:4px;padding:6px 10px 18px;display:flex}.app-sidebar-brand .wordmark-name{color:#fff;font-size:1.25rem}.app-sidebar-brand .wordmark-tagline{color:var(--gold-light)}.app-sidebar-nav{flex-direction:column;gap:18px;display:flex}.app-nav-heading{letter-spacing:1.3px;text-transform:uppercase;color:#ffffff73;margin:0 10px 6px;font-size:.68rem;font-weight:800}.app-nav-link{color:#ffffffdb;border-radius:8px;padding:8px 10px;font-size:.9rem;font-weight:600;display:block}.app-nav-link:hover,.app-nav-link.active{color:#fff;background:#ffffff1a}.app-nav-link.active{color:var(--gold-light);background:#c9a84c38}.app-topbar{z-index:40;border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:16px;min-height:64px;padding:12px 24px;display:flex;position:sticky;top:0}.app-sidebar-backdrop{display:none}body:has(.app-sidebar){padding-left:248px}.app-topbar .nav-menu-btn{display:none}.wordmark{flex-direction:column;line-height:1.2;display:flex}.wordmark-name{color:var(--navy);font-family:Fraunces,Georgia,serif;font-size:1.35rem;font-weight:600}.wordmark-tagline{letter-spacing:1.4px;text-transform:uppercase;color:var(--gold);font-size:.72rem;font-weight:600}.header-actions{align-items:center;gap:10px;display:flex}.header-current-page{color:var(--navy);font-size:.88rem;font-weight:700}.nav-menu-btn{border:1.5px solid var(--line);cursor:pointer;color:var(--navy);background:#fff;border-radius:10px;align-items:center;gap:8px;padding:9px 12px;font-family:inherit;font-size:.88rem;font-weight:600;display:inline-flex}.nav-menu-btn:hover{border-color:var(--gold)}.nav-menu-icon{flex-direction:column;justify-content:center;gap:4px;width:16px;display:flex}.nav-menu-icon span{background:var(--navy);border-radius:100px;height:1.5px;display:block}.nav-drawer-backdrop{z-index:50;background:#131f4559;position:fixed;inset:0}.nav-drawer{border-right:1px solid var(--line);width:min(320px,88vw);box-shadow:var(--shadow);z-index:60;background:#fff;padding:22px 18px 28px;transition:transform .2s;position:fixed;top:0;bottom:0;left:0;overflow-y:auto;transform:translate(-105%)}.nav-drawer.open{transform:translate(0)}.nav-drawer-head{justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px;display:flex}.nav-drawer-title{letter-spacing:1.4px;text-transform:uppercase;color:var(--gold);font-size:.74rem;font-weight:700}.nav-drawer-close{color:var(--navy);cursor:pointer;background:0 0;border:none;font-family:inherit;font-size:.88rem;font-weight:600}.header-nav{flex-direction:column;gap:6px;display:flex}.header-nav-link{color:var(--navy);border:1.5px solid #0000;border-radius:10px;padding:12px 14px;font-size:.98rem;font-weight:600}.header-nav-link:hover{border-color:var(--line);background:var(--cream)}.dashboard-main{padding:28px 0 72px}@media (max-width:960px){body:has(.app-sidebar){padding-left:0}.app-topbar .nav-menu-btn{display:inline-flex}.app-sidebar{box-shadow:var(--shadow);transition:transform .2s;transform:translate(-105%)}.app-sidebar.open{transform:translate(0)}.app-sidebar-backdrop.open{z-index:50;background:#131f4559;display:block;position:fixed;inset:0}}.page-intro{margin-bottom:30px}.page-title{margin:14px 0 6px;font-size:2.1rem}.page-subtitle{color:var(--text-secondary);max-width:620px}.eyebrow{text-transform:uppercase;letter-spacing:1.4px;color:var(--navy);background:#c9a84c38;border:1px solid #c9a84c66;border-radius:100px;padding:6px 16px;font-size:.74rem;font-weight:700;display:inline-block}.btn{cursor:pointer;border:none;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:15px 28px;font-family:Inter,sans-serif;font-size:.95rem;font-weight:600;transition:background .18s,transform .18s,border-color .18s;display:inline-flex}.btn-primary{background:var(--navy);color:#fff}.btn-primary:hover{background:var(--navy-deep);transform:translateY(-1px)}.btn-ghost{color:var(--navy);border:1.5px solid var(--line);background:#fff}.btn-ghost:hover{border-color:var(--gold);transform:translateY(-1px)}.btn-sm{padding:9px 18px;font-size:.88rem}.card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px;padding:36px}.summary-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:18px;margin-bottom:30px;display:grid}.summary-card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px;padding:28px 30px}.summary-label{letter-spacing:1.4px;text-transform:uppercase;color:var(--text-secondary);margin-bottom:8px;font-size:.78rem;font-weight:700}.summary-value{color:var(--navy);font-family:Fraunces,Georgia,serif;font-size:2.4rem;font-weight:600;line-height:1.1}.summary-sub{color:var(--text-secondary);margin-top:4px;font-size:.85rem}.breakdown-chips{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.tabs{flex-wrap:wrap;gap:10px;margin-bottom:24px;display:flex}.tab{border:1.5px solid var(--line);color:var(--charcoal);cursor:pointer;background:#fff;border-radius:100px;align-items:center;gap:10px;padding:12px 24px;font-family:Inter,sans-serif;font-size:.95rem;font-weight:600;transition:all .18s;display:inline-flex}.tab:hover{border-color:var(--gold)}.tab.active{background:var(--navy);border-color:var(--navy);color:#fff}.tab-count{background:var(--cream);color:var(--charcoal);border:1px solid var(--line);border-radius:100px;padding:1px 9px;font-size:.78rem;font-weight:700}.tab.active .tab-count{color:#fff;background:#ffffff29;border-color:#0000}.badge-new{color:var(--sage);background:var(--sage-light);white-space:nowrap;border-radius:100px;padding:2px 12px;font-size:.88rem;font-weight:800;display:inline-block}.badge-pending,.badge-accepted,.badge-pending-scheduling,.badge-denied,.badge-scheduled{white-space:nowrap;border-radius:100px;padding:2px 12px;font-size:.82rem;font-weight:800;display:inline-block}.badge-pending{color:var(--charcoal);background:var(--cream);border:1.5px solid var(--line)}.badge-accepted{color:var(--sage);background:var(--sage-light)}.badge-pending-scheduling{color:var(--navy);border:1.5px solid var(--gold);background:#f6efe0}.badge-denied{color:#9b3c30;background:#fdf3f2;border:1px solid #eecfcb}.badge-scheduled{color:#1f4f8a;border:1.5px solid var(--gold);background:#e8f1fa}.chip{background:var(--cream);border:1.5px solid var(--line);color:var(--charcoal);white-space:nowrap;border-radius:100px;padding:3px 12px;font-size:.8rem;font-weight:600;display:inline-block}.decision-actions{white-space:nowrap;flex-wrap:wrap;align-items:center;gap:6px;display:inline-flex}.decision-sep{color:var(--line);-webkit-user-select:none;user-select:none;font-weight:600}.review-groups{flex-direction:column;gap:22px;display:flex}.section-header{justify-content:space-between;align-items:flex-start;gap:16px;padding:22px 24px 8px;display:flex}.review-section .section-header{align-items:center}.section-header-toggle{cursor:pointer;text-align:left;width:100%;font:inherit;background:0 0;border:none}.section-header-toggle:hover .section-title{color:var(--navy-deep)}.section-header-right{align-items:center;gap:10px;display:inline-flex}.section-title{color:var(--navy);margin-top:10px;font-family:Fraunces,Georgia,serif;font-size:1.25rem;font-weight:600;line-height:1.2}.empty-state-compact{padding:28px 24px 36px}.notes-panels{grid-template-columns:1fr 1fr;gap:22px;display:grid}.notes-panel{min-width:0}.admin-notes-input{resize:vertical;min-height:96px;line-height:1.5}.admin-notes-actions{flex-wrap:wrap;align-items:center;gap:10px;margin-top:10px;display:flex}.staff-note-list{flex-direction:column;gap:12px;margin:16px 0 0;padding:0;list-style:none;display:flex}.staff-note-item{border-top:1px solid var(--line,#e4ddd0);padding-top:12px}.staff-note-body{white-space:pre-wrap;margin:0 0 4px}.staff-note-meta{color:var(--muted,#5c6370);margin:0;font-size:.85rem}@media (max-width:800px){.notes-panels{grid-template-columns:1fr}}.btn-status{cursor:pointer;border:1.5px solid #0000;border-radius:8px;padding:6px 12px;font-family:Inter,sans-serif;font-size:.78rem;font-weight:700;transition:background .15s,transform .15s,border-color .15s}.btn-status:disabled{opacity:.55;cursor:wait}.btn-accept{background:var(--sage-light);color:var(--sage);border-color:#7a9b7e73}.btn-accept:hover:not(:disabled){background:#dce8da;transform:translateY(-1px)}.btn-deny{color:#9b3c30;background:#fdf3f2;border-color:#eecfcb}.btn-deny:hover:not(:disabled){background:#f8e6e3;transform:translateY(-1px)}.btn-reset{color:var(--navy);border-color:var(--line);background:#fff}.btn-reset:hover:not(:disabled){border-color:var(--gold);transform:translateY(-1px)}.overview-grid{margin-bottom:28px}.benefit-breakdown-line{flex-wrap:wrap;align-items:center;gap:10px;margin:-6px 0 22px;display:flex}.table-card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px;overflow:hidden}.table-scroll{overflow-x:auto}.data-table{border-collapse:collapse;width:100%;min-width:760px}.data-table th{letter-spacing:1.4px;text-transform:uppercase;color:var(--text-secondary);text-align:left;border-bottom:1px solid var(--line);white-space:nowrap;background:#fff;padding:18px 20px 14px;font-size:.74rem;font-weight:700}.data-table td{border-bottom:1px solid var(--line);vertical-align:top;padding:16px 20px;font-size:.93rem}.data-table tbody tr:last-child>td{border-bottom:none}.row-main{cursor:pointer;transition:background .15s}.row-main:hover{background:#faf7f1b3}.cell-primary{color:var(--charcoal);font-weight:600}.cell-secondary{color:var(--text-secondary);font-size:.83rem}.cell-nowrap{white-space:nowrap}.contact-link{color:var(--navy);text-underline-offset:3px;font-weight:600;-webkit-text-decoration:underline #c9a84c8c;text-decoration:underline #c9a84c8c}.contact-link:hover{-webkit-text-decoration-color:var(--gold);text-decoration-color:var(--gold)}.expand-toggle{cursor:pointer;color:var(--navy);background:0 0;border:none;align-items:center;gap:6px;padding:0;font-family:Inter,sans-serif;font-size:.83rem;font-weight:600;display:inline-flex}.expand-caret{font-size:.7rem;transition:transform .18s;display:inline-block}.expand-caret.open{transform:rotate(180deg)}.notes-row td{background:var(--cream);padding:18px 24px}.notes-content{max-width:720px;color:var(--text);white-space:pre-wrap;font-size:.92rem}.cell-clamp{-webkit-line-clamp:2;-webkit-box-orient:vertical;max-width:340px;line-height:1.45;display:-webkit-box;overflow:hidden}.chip-wrap{white-space:normal;line-height:1.35}.sheet-answers{flex-direction:column;gap:18px;margin-top:16px;display:flex}.sheet-answer-label{color:var(--text-secondary);margin-bottom:6px;font-size:.86rem;font-weight:700;line-height:1.4}.sheet-answer-label.short{letter-spacing:1.1px;text-transform:uppercase;font-size:.72rem}.sheet-answer-value{color:var(--charcoal);white-space:pre-wrap;word-break:break-word;font-size:.95rem;font-weight:500}.notes-label{letter-spacing:1.4px;text-transform:uppercase;color:var(--gold);margin-bottom:4px;font-size:.72rem;font-weight:700;display:block}.empty-state{text-align:center;color:var(--text-secondary);padding:64px 24px}.empty-state h3{margin-bottom:8px}.alert-error{color:#9b3c30;background:#fdf3f2;border:1px solid #eecfcb;border-radius:12px;margin-bottom:24px;padding:14px 18px;font-size:.92rem}.alert-info{color:var(--charcoal);background:#c9a84c1f;border:1px solid #c9a84c66;border-radius:12px;margin-bottom:24px;padding:14px 18px;font-size:.92rem}.alert-info code{border:1px solid var(--line);background:#fff;border-radius:6px;padding:1px 6px;font-size:.85em}.login-wrap{justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login-card{border:1px solid var(--line);box-shadow:var(--shadow);text-align:center;background:#fff;border-radius:18px;width:100%;max-width:420px;padding:38px}.login-card h1{margin:18px 0 6px;font-size:1.6rem}.login-card p{color:var(--text-secondary);margin-bottom:24px;font-size:.93rem}.login-form{text-align:left;flex-direction:column;gap:14px;display:flex}.field-label{color:var(--charcoal);margin-bottom:6px;font-size:.82rem;font-weight:600;display:block}.text-input{border:1.5px solid var(--line);background:var(--cream);width:100%;color:var(--text);border-radius:10px;outline:none;padding:13px 16px;font-family:Inter,sans-serif;font-size:.95rem;transition:border-color .18s,background .18s}.text-input:focus{border-color:var(--gold);background:#fff}.meta-line{color:var(--text-secondary);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;font-size:.85rem;display:flex}.filters-bar{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px;flex-wrap:wrap;align-items:end;gap:14px;margin-bottom:20px;padding:20px 22px;display:flex}.filter-field{flex:150px;min-width:150px}.filter-search{flex:2 240px;min-width:220px}.filter-clear{flex:none;min-width:0}.select-input{appearance:none;background-image:linear-gradient(45deg, transparent 50%, var(--charcoal) 50%), linear-gradient(135deg, var(--charcoal) 50%, transparent 50%);cursor:pointer;background-position:calc(100% - 18px) calc(50% - 3px),calc(100% - 12px) calc(50% - 3px);background-repeat:no-repeat;background-size:6px 6px,6px 6px;padding-right:36px}.contact-stack{flex-direction:column;align-items:flex-start;gap:2px;display:flex}.back-link{color:var(--navy);margin-bottom:18px;font-size:.92rem;font-weight:600;display:inline-block}.back-link:hover{color:var(--gold)}.detail-layout{padding-bottom:48px}.detail-columns{grid-template-columns:minmax(0,1fr) minmax(280px,340px);align-items:start;gap:22px;display:grid}.detail-main{flex-direction:column;gap:22px;display:flex}.detail-aside{flex-direction:column;gap:18px;display:flex;position:sticky;top:20px}.detail-card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px;padding:28px 30px}.detail-card-title{margin:12px 0 6px;font-size:1.35rem}.detail-card-sub{color:var(--text-secondary);margin-bottom:14px;font-size:.9rem}.meta-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px 20px;margin-top:18px;display:grid}.meta-item dt{letter-spacing:1.4px;text-transform:uppercase;color:var(--text-secondary);margin-bottom:4px;font-size:.72rem;font-weight:700}.meta-item dd{color:var(--charcoal);word-break:break-word;font-size:.95rem;font-weight:500}.detail-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 22px;margin-top:20px;display:grid}.detail-field-long{grid-column:1/-1}.detail-field-label{letter-spacing:1.4px;text-transform:uppercase;color:var(--text-secondary);margin-bottom:6px;font-size:.72rem;font-weight:700}.detail-field-value{color:var(--charcoal);font-size:.95rem;font-weight:500}.plain-email{word-break:break-word}.badge-missing{color:#9b3c30;background:#fdf3f2;border:1px solid #eecfcb;border-radius:100px;padding:2px 12px;font-size:.8rem;font-weight:700;display:inline-block}.care-reminder-steps{gap:8px;margin:12px 0 0;padding-left:1.2rem;display:grid}.profile-task-list{gap:8px;margin:12px 0;padding:0;list-style:none;display:grid}.profile-task-list li{align-items:center;gap:8px;display:flex}.profile-task-list li span{flex:1}.profile-tags{flex-wrap:wrap;gap:8px;margin-top:12px;display:flex}.badge-flag{color:#8a5a12;white-space:nowrap;background:#c9a84c38;border:1px solid #c9a84c8c;border-radius:100px;padding:2px 12px;font-size:.8rem;font-weight:800;display:inline-block}.badge-favorability{white-space:nowrap;border:1px solid #0000;border-radius:100px;padding:3px 12px;font-size:.8rem;font-weight:800;display:inline-block}.favorability-high{color:var(--sage);background:var(--sage-light);border-color:#7a9b7e66}.favorability-good{color:#1f4f8a;background:#e8f1fa;border-color:#1f4f8a4d}.favorability-mixed{color:#8a5a12;background:#c9a84c38;border-color:#c9a84c8c}.favorability-needs{color:#9b3c30;background:#fdf3f2;border-color:#eecfcb}.favorability-unscored{color:var(--text-secondary);background:var(--cream);border-color:var(--line)}.favorability-score-line{flex-wrap:wrap;align-items:center;gap:12px;margin-top:12px;display:flex}.favorability-percent{color:var(--navy);font-family:Fraunces,Georgia,serif;font-size:2.2rem;font-weight:600;line-height:1}.detail-field-hint{color:var(--text-secondary);margin-top:6px;font-size:.82rem;font-weight:400;line-height:1.45}.tour-contact-actions{flex-wrap:wrap;align-items:center;gap:10px;margin-top:20px;display:flex}.tour-given-row{color:var(--text);cursor:pointer;align-items:flex-start;gap:12px;font-size:.95rem;font-weight:600;display:flex}.tour-given-row input{width:18px;height:18px;accent-color:var(--navy);margin-top:2px}.tour-schedule-card{padding:22px 20px}.tour-schedule-meta{grid-template-columns:1fr 1fr;gap:10px 14px;margin:4px 0 14px;display:grid}.tour-schedule-picker{grid-template-columns:minmax(0,220px) minmax(0,1fr);align-items:start;gap:14px;display:grid}.mini-calendar{border:1px solid var(--line);background:var(--cream);border-radius:12px;width:100%;max-width:220px;padding:10px}.mini-calendar-header{justify-content:space-between;align-items:center;gap:4px;margin-bottom:8px;display:flex}.mini-calendar-title{color:var(--navy);font-family:Fraunces,Georgia,serif;font-size:.92rem;font-weight:600}.mini-cal-nav{border:1.5px solid var(--line);width:28px;height:28px;color:var(--navy);cursor:pointer;background:#fff;border-radius:8px;justify-content:center;align-items:center;font-size:1.1rem;line-height:1;display:inline-flex}.mini-cal-nav:hover{border-color:var(--gold)}.mini-calendar-weekdays{text-align:center;letter-spacing:.02em;text-transform:uppercase;color:var(--text-secondary);grid-template-columns:repeat(7,1fr);gap:2px;margin-bottom:4px;font-size:.65rem;font-weight:700;display:grid}.mini-calendar-grid{grid-template-columns:repeat(7,1fr);gap:2px;display:grid}.mini-calendar-day{height:28px;color:var(--charcoal);cursor:pointer;background:#fff;border:1px solid #0000;border-radius:7px;padding:0;font-family:Inter,sans-serif;font-size:.75rem;font-weight:600;transition:background .15s,border-color .15s}.mini-calendar-day:hover:not(.empty){border-color:var(--gold)}.mini-calendar-day.empty{cursor:default;background:0 0}.mini-calendar-day.today{border-color:var(--line)}.mini-calendar-day.preferred{box-shadow:inset 0 0 0 1.5px #c9a84cb3}.mini-calendar-day.selected{background:var(--navy);color:#fff;border-color:var(--navy)}.mini-calendar-day.selected.preferred{box-shadow:inset 0 0 0 1.5px var(--gold-light)}.tour-time-block{min-width:0}.time-slot-chips{flex-wrap:wrap;gap:6px;max-height:148px;margin-top:10px;padding-right:2px;display:flex;overflow-y:auto}.time-slot{border:1.5px solid var(--line);color:var(--charcoal);cursor:pointer;background:#fff;border-radius:999px;padding:5px 9px;font-family:Inter,sans-serif;font-size:.74rem;font-weight:600}.time-slot:hover{border-color:var(--gold)}.time-slot.active{background:var(--navy);border-color:var(--navy);color:#fff}@media (max-width:960px){.tour-schedule-picker{grid-template-columns:1fr}.mini-calendar{max-width:100%}}@media (max-width:640px){.tour-schedule-meta{grid-template-columns:1fr}.mini-calendar{max-width:240px;margin:0 auto}.mini-calendar-day{height:32px;font-size:.8rem}.time-slot-chips{max-height:none}}.decision-status-row{margin:14px 0 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